Refund policy
Last updated: 08.20.2026
1. Summary
| Satisfaction guarantee window | 90 days from delivery |
| Trial period required before claiming? | No |
| Standard return window (unopened) | 30 days from delivery |
| Return of product required? | No — keep the bottle |
| Refunded amount | Product price, excluding original shipping |
| Limit | One guarantee refund per customer, household and shipping address, on the first order only |
| Refund method | Original payment method |
| Refund processing | Within [5] business days of approval; [5–10] business days to appear |
2. How long a bottle lasts
Every bottle contains 60 mL. The dog-size option you select sets the daily dose, not the bottle size. How long a bottle lasts depends on your dog's weight:
| Your dog | Daily dose | One 60 mL bottle lasts |
|---|---|---|
| Under 10 lbs | 0.5 mL | about 4 months |
| 10–35 lbs | 1.25 mL | about 7 weeks |
| 35–75 lbs | 2.5 mL | about 3.5 weeks |
These are estimates based on daily use at the stated dose. Please check the figure for your dog's weight before ordering, and consider a multi-bottle option if you want a longer supply.
3. Our 90-Day Satisfaction Guarantee
If you are not satisfied with the product, contact us within 90 days of delivery and we will refund the purchase price. You do not need to return the bottle, and there is no minimum period of use before you can claim.
To qualify:
- The order must have been placed directly on trymamapaw.com. Purchases from Amazon, eBay, other marketplaces or any unauthorised reseller are not covered — we do not sell through those channels.
- The request must reach us within 90 days of the delivery date.
- Provide your order number and the email address used at purchase.
- The guarantee is limited to one refund per customer, household and shipping address, and applies to the first order only.
We may decline a claim where the request falls outside the 90-day window, the guarantee has already been used by that customer or household, the order was not placed with us, or where there is evidence of abuse — repeat claims across multiple accounts or addresses, bulk purchases for resale, or fraudulent claims. We reserve the right to refuse future orders in cases of abuse.
What is refunded: the price you actually paid for the product, excluding original shipping, to your original payment method.
4. Standard returns — unopened products
Unopened, unused products in original sealed packaging may be returned within 30 days of delivery for a refund of the product price. Original shipping is non-refundable and return shipping is at your cost. Opened products are covered by §3 instead — do not send them back.
5. Damaged, defective, wrong or missing items
Contact us within [7] days of delivery at [support@trymamapaw.com] with your order number and photos of the item and outer packaging. We will replace or refund in full, at your choice, at no cost to you. No return required.
6. Non-returnable items
- Gift cards
- Free or promotional items, and bundle components where the bundle is not returned in full
- Products bought from anyone other than MamaPaw
7. Lost or stolen parcels
See our Shipping Policy. Where a carrier confirms delivery but the parcel cannot be located, we handle these case by case and may require a carrier investigation before reshipping or refunding.
8. Order changes and cancellations
Contact [support@trymamapaw.com] as soon as possible. We will cancel or amend your order if it has not yet been processed by our warehouse. Once shipped, an order cannot be cancelled — use the guarantee instead.
9. How to make a request
Email [support@trymamapaw.com], subject line "Refund request — order [number]", with your order number and the email used at purchase. We aim to respond within [1–2] business days.
10. Refund timing
Approved refunds are issued to the original payment method within [5] business days of approval. Your bank or card issuer typically takes a further [5–10] business days to post it.
11. Please talk to us before a chargeback
If something has gone wrong, email us first — we can almost always resolve it faster than your bank. Filing a chargeback in circumstances covered by this policy, or after a refund has been issued, may result in the refund being reversed and future orders refused.
12. Your statutory rights
Nothing in this policy limits any rights you have under applicable federal or state consumer-protection law that cannot be limited by agreement.